# Support reply drafter

Drafts replies to new tickets using your docs.

Canonical HTML page: <https://agenta.ai/marketplace/support-reply-drafter>

[Use it for free](https://cloud.agenta.ai/?template=support-reply-drafter)

- Category: Support
- Author: [Agenta team](https://agenta.ai/creators/agenta)
- Trigger: New ticket
- Tools: 2 Zendesk tools
- Version: 1.0.0

## Overview

Drafts a reply to every new support ticket, using answers pulled from your docs.

## How it works

1. Runs when a new support ticket comes in.
2. Read the tickets with Zendesk.
3. Read a knowledge source with Notion (optional).

## Example output

New ticket: “Can I export a run as CSV?”

1. Read the ticket and the customer's plan
2. Found the matching answer in your docs
3. Drafted a reply and left it unsent for review

Drafted a reply pointing to the export flow, in your usual tone. It's on the ticket as an internal note — publish it when you're happy.

## How to set this up

1. Use it for free. Agenta creates the agent from this template in your workspace.
2. Connect Zendesk and Notion. Each app connects from the setup screen.
3. Test, then let it run. Run it once to check the result. Then the trigger takes over.

## What it needs

- Zendesk account
- Notion account (Optional)

## Apps

Zendesk, Notion

## Related templates

- [Support triage](https://agenta.ai/marketplace/support-triage)
- [Bug report router](https://agenta.ai/marketplace/bug-report-router)
- [Feedback clusterer](https://agenta.ai/marketplace/feedback-clusterer)

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## Machine-readable

- [Sitemap](https://agenta.ai/sitemap-index.xml)
- [llms.txt](https://agenta.ai/llms.txt)
- [OpenAPI specification](https://agenta.ai/openapi.json)
- [Documentation](https://docs.agenta.ai)

Every page on https://agenta.ai serves this representation when requested with
`Accept: text/markdown`.