# Support triage

Reads #support, tags urgency, routes to owners.

Canonical HTML page: <https://agenta.ai/marketplace/support-triage>

[Use it for free](https://cloud.agenta.ai/?template=support-triage)

- Category: Support
- Author: [Agenta team](https://agenta.ai/creators/agenta)
- Trigger: New message in #support
- Tools: 2 Slack tools
- Version: 1.0.0

## Overview

Watches your #support channel. Triages every new thread by urgency, routes it to the right owner, and checks with you before closing anything.

## How it works

1. Runs whenever a new message is posted in #support.
2. Read and post in the support channel with Slack.

## How to set this up

1. Use it for free. Agenta creates the agent from this template in your workspace.
2. Connect Slack. Each app connects from the setup screen.
3. Test, then let it run. Run it once to check the result. Then the trigger takes over.

## What it needs

- Slack account

## Apps

Slack

## Related templates

- [Support reply drafter](https://agenta.ai/marketplace/support-reply-drafter)
- [Bug report router](https://agenta.ai/marketplace/bug-report-router)
- [Feedback clusterer](https://agenta.ai/marketplace/feedback-clusterer)

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## Machine-readable

- [Sitemap](https://agenta.ai/sitemap-index.xml)
- [llms.txt](https://agenta.ai/llms.txt)
- [OpenAPI specification](https://agenta.ai/openapi.json)
- [Documentation](https://docs.agenta.ai)

Every page on https://agenta.ai serves this representation when requested with
`Accept: text/markdown`.