Support reply drafterExampleAwaiting approval
New ticket: “Can I export a run as CSV?”
- Read the ticket and the customer's plan
- Found the matching answer in your docs
- Drafted a reply and left it unsent for review
Drafted a reply pointing to the export flow, in your usual tone. It's on the ticket as an internal note — publish it when you're happy.
Overview
Drafts a reply to every new support ticket, using answers pulled from your docs.
How it works
- 1Runs when a new support ticket comes in.
- 2Read the tickets with Zendesk.
- 3Read a knowledge source with Notion (optional).
How to set this up
- 1Use it for freeAgenta creates the agent from this template in your workspace.
- 2Connect Zendesk and NotionEach app connects from the setup screen.
- 3Test, then let it runRun it once to check the result. Then the trigger takes over.
