Support triage

Overview

Watches your #support channel. Triages every new thread by urgency, routes it to the right owner, and checks with you before closing anything.

How it works

1. 1Runs whenever a new message is posted in #support.
2. 2Read and post in the support channel with Slack.

How to set this up

1. 1Use it for freeAgenta creates the agent from this template in your workspace.
2. 2Connect SlackEach app connects from the setup screen.
3. 3Test, then let it runRun it once to check the result. Then the trigger takes over.