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Privacy & Data Handling

Agenta is committed to protecting your privacy and handling your data responsibly. This page explains what data we collect, how we use it, and how we protect it.

Data We Collect​

Account Data​

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Organization name
  • Authentication credentials (hashed)

Usage Data​

When you use Agenta, we process:

  • Prompts and configurations - The prompts you create and manage
  • Evaluation data - Test sets, evaluation results, and metrics
  • Observability data - Traces, spans, and logs from your LLM applications
  • Secrets - API keys you store for LLM providers (encrypted)

Analytics Data​

We collect anonymized analytics to improve our product:

  • Feature usage patterns
  • Performance metrics
  • Error rates

How We Use Your Data​

To Provide the Service​

  • Store and manage your prompts
  • Run evaluations
  • Display observability data
  • Authenticate your access

To Improve the Service​

  • Analyze usage patterns (anonymized)
  • Identify and fix bugs
  • Develop new features

We Do NOT​

  • Sell your data to third parties
  • Use your prompts or data to train AI models
  • Share your data without your consent (except as required by law)

Data Protection​

Encryption​

All your data is protected by encryption:

Data StateEncryption
At restAES-256
In transitTLS 1.2+
SecretsPGP symmetric encryption

Access Controls​

  • Only authorized personnel can access production systems
  • Access is logged and audited
  • Principle of least privilege enforced

Data Isolation​

  • Your data is isolated from other customers
  • Organization-level and project-level isolations
  • No cross-tenant data access

Data Retention​

Active Data​

Your data is retained as long as your account is active:

  • Prompts and configurations - Retained until deleted
  • Evaluation data - Retained until deleted
  • Observability traces - Retained per your plan limits

Deleted Data​

When you delete data:

  • It is removed from active use in the product
  • It may remain in backups for a limited period

Account Closure​

If you close your account:

  • Data deletion is initiated upon request
  • Timelines depend on your plan and support process

Your Rights​

You have control over your data:

Access​

  • View all your data through the UI
  • Export your data via API
  • Request a data export from support

Correction​

  • Update your profile information
  • Modify your prompts and configurations
  • Correct any inaccurate data

Deletion​

  • Delete individual items (prompts, test sets, traces)
  • Delete your entire account
  • Request complete data erasure

Portability​

  • Export prompts and configurations
  • Export evaluation results
  • Export observability data

Privacy Policy​

For complete legal details, see our Privacy Policy.

Contact​

For privacy-related questions or requests:

  • Email: [email protected]
  • Data requests: Submit through your account settings or email support

FAQ​

Do you use my data to train AI models?​

No. Your prompts, evaluation data, and traces are never used to train AI models. Your data is yours.

Can Agenta employees see my data?​

Access to customer data is strictly controlled:

  • Only authorized personnel with a business need
  • All access is logged and audited
  • Used only for support and troubleshooting when needed

How long do you keep my traces?​

Trace retention depends on your plan. Check your plan details for specific retention periods.

Can I request all my data?​

Yes. Contact support to request a complete export of your data.

What happens to my data if I cancel?​

Account cancellation may retain your data for a limited period to allow account recovery. Contact support for deletion requests.